1. How can I be assured of the quality of my translation?

All of our translators are qualified and experienced professionals who only translate into their native language. To guarantee that your translation is completed to the highest possible standard, we will only ever assign your project to a translator who is highly specialised within the required field.

We are confident that you will not be disappointed with our work, which is why our translations carry a full money-back guarantee.

2. How will my translation be priced?

Translation prices are calculated on a per source word basis. The rate per source word will depend on the required language combination, the total volume of words, and the complexity of the subject matter. Discounts are available on large-volume assignments, multi-language projects and ongoing translation requirements. In addition, we offer a 5% new-customer discount on all initial assignments. To request a quick quote for your project, please click here.

3. Which languages does w2w translate?

We provide native-speaker translations across more than 100 languages from around the world (from and into English). Language groups include European, Asian Pacific, Eurasian, Indian, Americas, African, and Middle-Eastern. To view a full list of languages offered, please click here.

4. How can I send you my documents?

You can send us your documents by fax, post or as e-mail attachments (all major file formats supported). On completion, we will return the translation by your preferred method.

5. Can w2w maintain the format of my original document?

We can support all major electronic file formats (e.g. MS Word, PowerPoint, Excel, PDF), in addition to any original hard copy document formats, and can usually maintain the layout of the original document at no extra cost.

6. Will my documents and company information be treated in confidence?

Yes. All our clients information and documentation are handled in strictest confidence. All our translators are bound by confidentiality agreements. We will never share your personal or company information with any third party!

7. Can w2w handle the specialist terminology of my text?

Yes. Through years of experience, our translators have developed a deep understanding of their specialist subject areas. In addition, industry- and company-specific terminology files are developed to ensure consistency throughout a translation, and from one project to another. To find out more, please click here.

8. How and when can I pay for my translation?

We do not require payment in advance, unless previously agreed otherwise. Invoices are issued once you have received your completed translation. Payment may be made by cheque or bank transfer.

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